There comes a time in a persons life when they will need to meet with a lawyer, and this can be a daunting for most people. Luckily, companies such as Trilby Misso are here to help. As a Queenslander and I try to support the local companies that are here to help my community. Trilby Misso started in 1956 with humble beginnings, their vision is to understand personal circumstances whilst serving justice for their clients.
Trilby Misso has adapted to social media and currently has accounts on YouTube, Facebook, Google+, LinkedIn and Twitter. Trilby Misso has been thriving within the Law industry for decades and is now in a position to help the community, and this does not just relate to court cases.
The image above was shared on Trilby Misso’s Twitter page, and depicts their involvement with a charity walk for Parkinson’s Queensland. Looking at their Twitter page will provide a clear indication of what the company is trying to offer, Customer Care. With consistent posts regarding the well-being of the community and its clients, Trilby Misso is doing more than just serving justice. Twitter users have the opportunity to communicate with their account, allowing for positive/negative feedback on their posts.
As social media grows, companies need to utilise this service. Various companies are able to use social media as a form of marketing and customer communication. With a law firm, it’s hard to sell their service straight away because of the complexity of their service. Trilby Misso has created a virtual identity that puts them in a position to be seen as a friendly yet effective team of lawyers. By using social technologies, and sharing stories that matter, potential clients are able to understand that the employees are here for them.. Because they care.
Jason Collier's Social Blogsphere 